Privacy Policy – Aquatek Plumbing & Gas
1. Interpretation
Aquatek Plumbing & Gas is a locally owned and operated business committed to providing high-quality plumbing services. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and explains your rights in relation to that information.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
Personal information is any information that identifies you as an individual. The types of information we may collect include:- Full name
- Residential and/or postal address
- Email address
- Phone numbers (including mobile)
- Business name (if applicable)
- Billing and payment details
3 Why We Collect Personal Information
We collect personal information to:
- provide plumbing services;
- prepare quotes and invoices;
- communicate with you regarding bookings and enquiries;
- improve our services and customer experience;
- send relevant updates, promotions, or service reminders (where appropriate).
We will only collect information that is reasonably necessary for our business functions.
4. Use of Personal Information
Your personal information may be used for:
- delivering services you have requested;
- internal record keeping and administration;
- customer feedback and service improvement;
- marketing communications (you may opt out at any time).
You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided.
5. Sensitive Information
We do not collect sensitive information such as health data, political views, religious beliefs, or similar personal details.
6. Consent
By engaging our services or providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this policy.
If you do not agree with this policy, please do not provide your personal information to us.
7. Collection from Third Parties
Where practical, we collect personal information directly from you. However, in some cases, we may receive information from third parties, such as:
- property managers;
- landlords;
- contractors acting on your behalf.
Where this occurs, we will take reasonable steps to ensure you are aware of the information provided.
8. Disclosure of Personal Information
We do not sell or trade your personal information.
We may disclose your information to third parties only when necessary to provide our services, including:
- suppliers and delivery providers;
- subcontractors or tradespeople;
- where required by law.
Any third party we engage is expected to handle your information in accordance with privacy laws.
9. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Your information may be stored in secure digital systems, including cloud-based job management platforms used within the plumbing industry.
When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it. Certain records may be retained for a minimum of 7 years to comply with legal and business obligations.
10. Access and Correction
You may request access to the personal information we hold about you at any time.
If your details are incorrect or outdated, please contact us so we can update our records.
For security purposes, we may require identification before releasing or amending information.
11. Maintaining Accuracy
We take reasonable steps to ensure your personal information is accurate, complete, and up to date. We encourage you to notify us of any changes.
12. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available upon request or on our website.
13. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:
Aquatek Plumbing & Gas
Email: admin@aquatekplumbers.com.au
Phone: 08 8123 3535
Address: 274 Shepherds Hill Road, Eden Hills SA 5050
